What happens if I make a return?
If you need to return part or all of your order, Klarna will issue you with a
new statement. Simply follow the retailer's return instructions and make sure to take note
of the tracking number. Log into your Klarna account, select “report a return”, and we’ll
pause your statement. As soon as the retailer has processed your return, we will send an
adjusted invoice.
There's something wrong with my order. Do I still need to pay for
it?
You do not need to pay for goods that are received damaged, broken, or
defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna
account to pause your statement until the issue is resolved. As soon as the retailer has
registered your return, the refund will be processed within 5-7 business days.
I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order.
Contact the retailer for a delivery update, log into your Klarna account, and “report a
problem” to pause your statement until you’ve received your order.
My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the
retailer directly to correct your statement. Log into your Klarna account and “report a
problem” to pause your statement until the details have been corrected.
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